How to Have Difficult Conversations


This course will show participants how to make the most difficult of conversations easier, whether it’s with a boss, colleague, or employee. It will outline typical conversational patterns, how we get stuck in them and how to have more conversational and physical ease with difficult people. The outcome will be an easier and more strategic blueprint of how to manage these conversations.


To make difficult conversations, and the people we have them with, easier.


  • Two types of communication patterns: direct and indirect
  • Defining types of difficult conversations
  • Three types of personality expressions: passive, aggressive, and assertive
  • Revealing the thinking that gets us in trouble and the defensive behavior that causes conflictual interactions
  • Creating the confidence needed to have the right conversations at the right time in the right mood
  • Using the tool of request to move the conversation forward
  • Answering your difficult questions and concerns